We’re Just a Message Away

Need assistance or have a concern?
Our customer care team responds within 24 hours.

📧 Email: care@origlow.ae
📱 WhatsApp: +971502628800

Introduction
Welcome to Ori Glow, where nature, intention, and care come together.

These Terms & Conditions govern your access to and use of the Ori Glow website (“the Site”) and all related services. By visiting, browsing, or placing an order with Ori Glow, you agree to be bound by these Terms & Conditions in full.

Ori Glow is a brand operated by Ori Glow Cosmetics, a company duly licensed and registered in the United Arab Emirates.

By completing a purchase, you confirm that you are at least 18 years old and legally able to enter into a binding agreement under the laws of the United Arab Emirates.

Intellectual Property
Every element you see on the Ori Glow website, including text, imagery, logos, product descriptions, packaging designs, and visual identity is part of the Ori Glow story.

All content is the exclusive property of Ori Glow Cosmetics and may not be copied, reproduced, distributed, or used in any form without prior written permission.

Products, Pricing & VAT
• All Ori Glow product prices are displayed in AED
• VAT is applied where required, in accordance with UAE regulations
• Ori Glow reserves the right to correct pricing errors, update product information, or cancel orders if inaccuracies occur

Orders & Payment
Each Ori Glow order is prepared with care and intention.

Payments are securely processed through authorized third-party payment providers. An order is confirmed only once payment authorization has been successfully received.

Shipping
Delivery timelines provided by Ori Glow are thoughtful estimates and may vary.

Ori Glow is not responsible for delays caused by circumstances beyond our control. For complete details, please refer to the Ori Glow Shipping & Returns Policy below.

Returns & Refunds
For hygiene and safety reasons, all Ori Glow skincare and beauty products are final sale.
Refunds or replacements are offered only if:
• The product arrives damaged
• The item is opened upon delivery
• An incorrect product is received

Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of the United Arab Emirates.